Returns May Be Processed For The Following Reasons:
Quality: If there is an issue with the quality of the received order and it is confirmed by Bloomsburylane, you may request a replacement product, a different product of the same value, or a full refund. Replacements will only be accepted within 1 hours of receipt.
Chocolates: For orders containing chocolates and cakes, replacements will only be accepted within 1 hours of receipt.
Quantity: If the quantity of items received does not match the order and this discrepancy is confirmed by Bloomsburylane, you may request a new item to compensate for the missing items or a refund equivalent to the value of the missing items.
Replacements
Dubai: Replacements will be scheduled for the next available delivery slot if the request is made before 5 PM. Orders received after 5 PM requiring replacements will be processed the following day.
Abu Dhabi: Replacements will be scheduled for the next day delivery between 5 pm and 10 pm if the request is made after 12 pm.
Delivery Policy
1. The delivery address provided by the sender at checkout will be considered final. The receiver will not be contacted for address confirmation.
2. If the customer is not present at the delivery location at the time of delivery, the receiver will be contacted. The delivery team will follow the receiver’s instructions.
3. If the recipient is unable to accept the delivery on the scheduled day and requests rescheduling for the following day, an additional delivery fee will be charged. Please note that the same bouquet will be delivered the next day. We will not be held responsible if the bouquet’s quality is compromised due to the delay.
4. If the receiver requests to leave the bouquet outside, BBL will not be responsible for the quality of the bouquet due to the UAE’s weather conditions.
Delivery Address Confirmation Policy (If Receiver's Address is to be Confirmed by Call):
If the sender has opted during checkout to have the delivery address confirmed by calling the receiver:
1. Team BBL will attempt to contact the receiver to obtain the delivery address.
2. If the address is not received from the receiver in a timely manner, the delivery time may be adjusted accordingly. Any such changes will be communicated to the sender.
3. If the sender confirms that we can proceed with preparing the bouquet while awaiting the receiver’s address, we will begin preparation.
4. Once the address is received, the bouquet will be delivered in the next available delivery slot.
5. Please note: Once bouquet preparation has started based on the sender’s or receiver’s confirmation, no refund will be provided, even if the address is delayed or changed.
Refund Policy
BloomsburyLane Flowers does not guarantee a refund in the following cases:
1. Items have already been shipped and received by the recipient.
2. Items are delivered to incorrect addresses supplied by the sender.
3. Unsuccessful deliveries arising from the recipient not being present at the time of delivery at the address provided by the sender.
4. Decreased product quality due to:
- An incorrect delivery address supplied by the sender.
- A re-route requested by the sender.
5. Product quality issues caused by improper handling by the recipient after delivery.
6. No refund will be provided once the order has entered the preparation stage.
Order Cancellation Policy
1. Orders can only be cancelled within 30 minutes of order confirmation.
2. Cancellations requested after this window will not be eligible for a refund, especially if the bouquet has already begun preparation.
Refund Timeline & Charges
1. If BloomsburyLane Flowers approves a refund for any valid reason, the refund process may take 4 to 12 business days, depending on the payment gateway and the customer’s bank.
2. For all qualified refund requests due to cancellation, a 3% deduction will be applied to the original amount paid to cover bank and payment gateway fees.
